mona baherirad
@monabaherirad
I lead customer support teams, resolve critical issues, and improve software implementation and customer experiences.
IranWhat I'm looking for
At BioArc, I lead a six-member customer support team, managing daily workflows, task prioritization, critical issues, and customer requests through resolution.
I support software implementation and deployment, coordinate with different teams, and recruit, train, and onboard new employees. I monitor team performance while creating a positive experience for both customers and team members.
My earlier work in marketing and customer acquisition strengthened my communication, relationship-building, sales, and customer-focused skills.
I bring strong ownership to every issue I handle, continuously learn, improve processes, and work toward clear results.
Experience
Work history, roles, and key accomplishments
Leads a 6-member support team, managing daily workflows, prioritizing tasks, handling critical issues, and monitoring performance. Involved in recruiting, training, onboarding, and supporting software implementation.
Worked as Marketing Specialist at Asr Goftogoo Ghalam Holding.
Worked as English Teacher at Kando Three-Language Kindergarten.
Education
Degrees, certifications, and relevant coursework
Darolfonoon Qazvin University
Bachelor’s degree, Civil Engineering
Tech stack
Software and tools used professionally
Availability
Location
IranAuthorized to work in
Job categories
Skills
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