Open to opportunities

Enomate Oyerike

@enomateoyerike

Message

Seasoned IT application support leader driving escalations, service improvement, and cross-functional resolution.

Nigeria

Message

What I'm looking for

I seek leadership roles in service desk or application support where I can drive escalation resolution, mentor teams, improve processes, and partner across engineering and product to raise customer satisfaction.

I am an experienced IT Application Support and Escalation Manager with over nine years leading service desk operations, customer escalation management, and continuous service improvement. I partner with engineering, product, and vendor teams to resolve complex issues, mentor teams, and communicate incident impact to senior leadership.

My career highlights include strengthening vendor relationships, implementing alert and trade management systems for banks, improving API delivery and NIP support, and establishing SLA-driven service desk operations. I hold ITIL v4 Foundation certification and technical experience across Node.js, PHP, JavaScript, WordPress, Freshdesk, Jira, Azure, and related tools.

Experience

Work history, roles, and key accomplishments

Current

Client Service & Application Support Consultant

Current

Tripinet

Apr 2020 - Present (5 years 7 months)

Established service desk operations with SLAs/OLAs, led client review meetings, and resolved escalations to improve service engagement and response metrics for client applications.

Service Desk SLA Client Relationship Management Freshdesk Jira Postman

Current

Head, Service Desk & Application Support

Current

Longbridge Technologies

Feb 2016 - Present (9 years 9 months)

Lead escalation management and service desk operations, collaborating with engineering, product, and vendors to resolve complex customer incidents and drive continuous service improvements that increased reliability for banking clients.

Incident Management Escalation Management Vendor Management Root Cause Analysis Service Desk SLA OLA Design

Web Content Manager

Fleet Management Limited

Feb 2015 - Oct 2015 (8 months)

Improved eCommerce site performance and user experience through content optimization, SEO analysis, and marketing graphics design that increased site engagement.