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Gods-Glory Ayambim

@gods-gloryayambim

Customer Success & Operations Executive at Sun King, improving payment collection by 15% through CRM analytics and field-team coaching.

Nigeria

Message

What I'm looking for

I'm immediately available for full-time, internship, or contract roles in programme delivery, capacity building, operations management, AI technical writing, or strategic communications.

At Sun King, I support customer success and operations for 150+ field sales agents. I achieved a 95% issue resolution rate within 24 hours and reduced agent churn by 20% through proactive engagement, feedback sessions, and coaching.

At Aliyu Mustafa Academy, I designed and facilitated capacity-building workshops for 50+ educators, increasing adoption of modern, student-centred teaching methods by 25%. I also monitored school operations and supported students with tailored academic guidance.

Through the Africa Missions Community Development Initiative, I delivered an education and relief programme for 300+ students in a rural community without existing infrastructure. My experience also includes curriculum development, customer service, and improving hotel check-in workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Operations Executive

Current

Sun King

Nov 2025 - Present (11 months)

Led customer success and client support initiatives, including onboarding and account management for 150+ field sales agents. Achieved 95% resolution rate for agent issues within 24 hours and reduced agent churn by 20%.

CRM Helpdesk Software KPI Tracking SOP Development Cross functional Coordination Multilingual Communication Data Reporting

Junior Education Coordinator

Aliyu Mustafa Academy

Feb 2024 - Aug 2025 (1 year 6 months)

Designed and facilitated professional development seminars for 50+ educators, achieving a 25% increase in adoption of modern teaching methods. Monitored junior secondary school operations to ensure compliance with national standards.

Training Design Workshop Facilitation Curriculum Development Academic Counseling Compliance Monitoring

Administrative & Customer Service Executive

Golden Alpine Hotel & Resort Ltd

Sep 2023 - Dec 2023 (3 months)

Configured and administered hotel management software, redesigning booking and check-in workflows to reduce processing errors by 30%. Improved guest satisfaction scores by 20% through complaint resolution frameworks.

Hotel Management Software Workflow Redesign Data Entry Call Handling Proofreading Complaint Resolution

Caregiver & Education Coordinator

Africa Missions Community Development Initiative

Apr 2023 - Jul 2023 (3 months)

Planned and executed a full-cycle community education and relief programme for 300+ students in rural, infrastructure-poor environments. Designed and delivered community health literacy campaigns with limited resources.

Programme Delivery Instructional Design Community Outreach Health Literacy Resource Management

Education Coordinator (NYSC)

First Century Gospel Secondary School

Mar 2022 - Feb 2023 (11 months)

Coordinated extracurricular programmes and events for 400+ students under the National Youth Service Corps mandate. Developed and implemented curricula aligned to national standards, achieving a 15% improvement in assessment scores.

Curriculum Development Event Coordination Stakeholder Management Parent Communication Instructional Improvement

Customer Service Officer

Emmanuel Recreation Park

Jul 2020 - Dec 2021 (1 year 5 months)

Managed customer relations for 500+ monthly visitors, implementing feedback surveys and live engagement strategies that increased satisfaction and repeat visits by 10%. Resolved complaints using proactive outreach and data-driven improvements.

Client Relations Survey Complaint Resolution Data Driven Improvements Engagement Strategies

Teacher Assistant

Christ the King's International School

Jan 2020 - Jun 2020 (5 months)

Supported student-centred learning delivery, contributing to lesson planning and psychomotor skills development for primary-level students.

Lesson Planning Student Centered Learning Psychomotor Development

Education

Degrees, certifications, and relevant coursework

Google

Google Project Management Certificate, Project Management

Pursuing the Google Project Management Certificate via Coursera, expected completion in 2026.

University of Lagos

Bachelor of Arts, History

2018 - 2022

Bachelor of Arts in History from the University of Lagos, with training in evidence-based research, analytical writing, historical synthesis, and structured argumentation.