Open to opportunities

Goargios Gamal

@goargiosgamal

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Motivated technical support agent with a background in architecture.

Egypt

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a motivated and adaptable professional with a strong background in technical support and architecture studies. My experience as a Technical Support Agent at VXI Global Solutions LLC allowed me to develop exceptional problem-solving skills and effective communication abilities. I consistently maintained a high customer satisfaction score, ranking among the top three agents, while adeptly managing multiple calls and queries in a fast-paced environment.

In addition to my technical support role, I have gained valuable experience through internships and freelance work. As a Summer Intern at MAKKA for Metal Construction, I assisted in planning and managing client projects, honing my organizational skills and ability to meet tight deadlines. My role as a Research Assistant in the Architecture Department further enhanced my analytical skills, where I supported faculty research and collaborated with graduate students on various projects.

Currently pursuing a Bachelor of Architectural Engineering, I am committed to developing my skills and knowledge in both technical support and architecture. I am passionate about delivering excellent customer service and contributing to innovative design solutions.

Experience

Work history, roles, and key accomplishments

Technical Support Agent

VXI Global Solutions LLC

Jul 2024 - Oct 2024 (3 months)

Provided efficient and empathetic support to Comcast Business clients, ensuring their technical issues were resolved promptly. Navigated CRM software to document interactions and track resolutions effectively, maintaining a high customer satisfaction score.

CRM Software

Summer Intern

MAKKA for Metal Construction

May 2024 - Jul 2024 (2 months)

Assisted in planning and managing client projects, ensuring all requirements were met and streamlining task execution. Gained problem-solving skills by addressing on-site challenges and adhering to tight deadlines in high-pressure situations.

Planning Problem Solving

Freelance Artist

Self-Employed

Jun 2019 - Oct 2023 (4 years 4 months)

Managed client relationships and project timelines, delivering high-quality artwork within deadlines. Created custom digital and traditional artwork for various clients across multiple platforms, building a diverse portfolio.

Research Assistant

Architecture Department, Faculty of Engineering at Shoubra

Jun 2023 - Jul 2023 (1 month)

Supported faculty research by collecting and analyzing experimental data for ongoing projects. Collaborated with graduate students to prepare laboratory materials and developed technical documentation for research paper drafts.

Technical Documentation Research Collaboration

Education

Degrees, certifications, and relevant coursework

Faculty of Engineering at Shoubra, Benha University

Bachelor of Architectural Engineering, Architectural Engineering

Activities and societies: Volunteered in architectural workshops, mentoring peers and improving collaboration skills.

Gained strong time management skills by completing complex projects under tight deadlines. Developed excellent communication and teamwork abilities through collaborative group work. Enhanced problem-solving skills by addressing real-world design challenges.