I'm currently a Subject Matter Expert in mobile technical support at Sutherland Cairo, providing advanced assistance for AT&T and mentoring junior staff.
I previously supported customers at Intelcia Cairo, where I was promoted from the residential department to the business department based on my performance.
My experience also includes telesales at Contact Center Source, handling customer inquiries and sales calls, alongside freelance design work using Canva and Microsoft Office.
I'm studying marketing and have completed a Udacity Data Science course. I bring communication, public speaking, research, problem-solving, and advanced computer skills to customer-facing work.
