At Leeds Hospital Trust, I helped lead the deployment and migration of over 5,000 devices to Windows 10 and Office 365. I also supported telephony and network infrastructure and resolved issues affecting day-to-day hospital operations.
At Huddersfield Grammar School, I was the sole IT Technician supporting more than 700 devices. I managed the school-wide laptop deployment and upgrade to Windows 11, alongside user and device administration.
At Manchester Metropolitan University, I delivered face-to-face technical support and deployed Windows 11 devices using Microsoft SCCM. I also reimaged MacBooks with Jamf Pro and managed iPads through Microsoft Intune.
Earlier, I provided 2nd line support at Capsticks Solicitors LLP and 1st and 2nd line support at Yorkshire Water, Bradford. My experience includes Windows, Microsoft 365, VMware, Active Directory, networking, and IT service desk support.
