Kabiru Ibrahim
@kabiruibrahim1
I deliver secure, high-availability IT support for large endpoint fleets across healthcare, education, banking, and hospitality.
United KingdomWhat I'm looking for
At HCA Healthcare UK, I provide 2nd-line support for more than 1,000 clinical users and helped deploy over 1,000 devices during an EHR migration with minimal disruption to clinical services.
I manage Joiners, Movers and Leavers processes across Active Directory, Microsoft Entra ID, Microsoft 365, Intune, and Autopilot. I also built a PowerShell solution for BitLocker recovery key retrieval that reduces manual effort and improves incident resolution.
Previously, I was the sole onsite IT technician supporting over 1,000 staff and students at Regent High School, administering Microsoft 365, Google Workspace, Windows, Chromebooks, networking, and AV. I redesigned endpoint naming standards, cutting asset identification from around 45 minutes to under five minutes, and delivered cybersecurity awareness training that contributed to a 20% reduction in security incidents.
Across banking, hospitality, and managed services, I've maintained 98% SLA compliance, reduced network downtime by 20%, and improved recurring-incident handling through documentation, reporting, and proactive support. I'm focused on secure, compliant IT operations where reliable services and fast resolution matter.
Experience
Work history, roles, and key accomplishments
Provide 2nd line support for hardware, software, user accounts, and access requests for over 1,000 clinical users, consistently meeting ServiceNow SLA targets. Manage the full JML lifecycle, administer Microsoft 365, and support device deployment during an EHR migration.
IT Technician
Regent High School
Sep 2023 - Dec 2024 (1 year 3 months)
Provided sole onsite IT support for over 1,000 students and staff, managing both Microsoft 365 and Google Workspace environments. Administered Google Workspace, managed devices via MDM, and redesigned the device naming standard to reduce asset identification time.
IT Administrator
Ibis Hotel (Accor Group)
Sep 2021 - Jan 2023 (1 year 4 months)
Managed all onsite IT operations, including servers, networking, endpoint devices, and access control, as the hotel's sole IT professional. Improved network reliability by resolving recurring LAN and WAN issues, reducing downtime by 20%.
Network Support Engineer
Cobranet Limited
Dec 2018 - Sep 2021 (2 years 9 months)
Delivered 2nd and 3rd line support for enterprise customers within a managed service provider environment, resolving networking and connectivity issues across multiple client sites. Managed Fortinet firewall policies, Sophos, and VPN connectivity.
IT Support Analyst
Ofmax Integrated Services Limited
Nov 2016 - Nov 2018 (2 years)
Managed user access and permissions across ATM (Symon), Postilion, and enterprise mailing group systems, ensuring secure, compliant account administration. Delivered end-to-end technical support while maintaining 98% SLA compliance.
Education
Degrees, certifications, and relevant coursework
CompTIA
Security+, Security
CompTIA Security+ certification in progress.
Service Operations Workplace (SOW) Essentials
SOW Essentials, Service Operations
Service Operations Workplace (SOW) Essentials certification, completed in 2026.
British Computer Society (BCS)
Membership, Computer Science
Member of the British Computer Society (BCS), since 2025.
PeopleCert
ITIL 4 Foundation, IT Service Management
ITIL 4 Foundation certification from PeopleCert, completed in 2024.
Glasgow Caledonian University
MSc, Big Data Technologies
MSc in Big Data Technologies from Glasgow Caledonian University, completed in 2024.
Fortinet
NSE 1 & 2, Network Security
Fortinet NSE 1 & 2 Network Security Associate certification, completed in 2022.
ICSI
CNSS, Network Security
Certified Network Security Specialist (CNSS) from ICSI, completed in 2021.
Foundations of IT Support, IT Support
Foundations of IT Support certification from Google, completed in 2020.
IBM
Cybersecurity Certificate, Cybersecurity
Cybersecurity Certificate from IBM, completed in 2019.
Olabisi Onabanjo University
BSc (Hons), Computer Engineering
BSc (Hons) in Computer Engineering from Olabisi Onabanjo University, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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