Glory Orikoha
@gloryorikoha
I improve client workflows through relationship management, data analysis, and cloud-based administration.
NigeriaWhat I'm looking for
I've managed relationships and support workflows for 1,200+ parents and students at Jephthah Comprehensive / CSS Uhunoweari, sustaining a 98% satisfaction and retention rate. I resolve complex inquiries, coordinate with 40+ teachers and staff, and provide transparent weekly updates.
I also migrated 500+ student profiles to Edves Cloud, cutting document retrieval time by 45%, and create monthly performance and resource-utilization reports for leadership. Previously at Poroma Associates Limited, I restructured document repositories, resolved 200+ database discrepancies, and supported executive communications, scheduling, and project tracking.
Experience
Work history, roles, and key accomplishments
Client Success & Relationship Lead
Jephthah Comprehensive / CSS Uhunoweari
Jan 2018 - Present (8 years 7 months)
Managed a portfolio of 1,200+ parents and students, maintaining a 98% satisfaction rate and resolving complex inquiries with a 100% resolution rate. Spearheaded migration of student profiles to Edves Cloud, reducing document retrieval times by 45%.
Secretary / Administrative Officer
Poroma Associates Limited
Jan 2014 - Dec 2017 (3 years 11 months)
Overhauled corporate document repository and registry frameworks, boosting data-sharing and retrieval speeds by 35%. Directed data-validation audit resolving over 200 database discrepancies and managed communication logistics for senior executives.
Education
Degrees, certifications, and relevant coursework
World Bank Group
Professional Certification, Data Analysis
Professional certification in Analyzing and Visualizing Data from the World Bank Group.
World Bank Group
Professional Certification, Data Analysis
Professional certification in Strengthening Gender Data Statistics from the World Bank Group.
Ignatius Ajuru University of Education
Bachelor of Science, Political Science
Bachelor of Science in Political Science from Ignatius Ajuru University of Education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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