Open to opportunities

Kamaliah Popoola

@kamaliahpopoola

Message

Client-focused client success and administrative professional.

Nigeria

Message

What I'm looking for

I seek a client-focused role where I can manage relationships, improve service delivery, coordinate cross-functional teams, and grow into greater responsibility within a collaborative, mission-driven organization.

I am a client-focused professional with experience managing client relationships, service delivery, and cross-functional coordination in hybrid roles across public and non-profit sectors.

At the National Judicial Council I build and maintain long-term client relationships, oversee timely delivery of services, track KPIs, and support business development and process improvement efforts.

Previously, I provided administrative and project support at WOTCLEF, managing calendars, meetings, travel logistics, communications, and monitoring project implementation against milestones.

I hold a B.Sc. in Social Work and bring strong organization, communication, and problem-solving skills, with a track record of improving workflows and ensuring accurate reporting and compliance.

Experience

Work history, roles, and key accomplishments

Current

Client Success Officer

Current

National Judicial Council

Jul 2025 - Present (5 months)

Build and maintain long-term client relationships and oversee timely delivery of products and services, driving client satisfaction and retention while tracking KPIs and resolving escalations.

Client Relationship Management Account Management KPI Tracking Cross Functional Collaboration Reporting Process Improvement

Administrative/Team Assistant

Women Trafficking And Child Labour Eradication Foundation

Jul 2021 - May 2025 (3 years 10 months)

Managed office operations, project coordination, communications, calendar and events logistics to ensure timely project delivery and accurate reporting across programs.

Office Administration Project Coordination Meeting Minutes Travel Coordination Records Management Communication Data Entry

Executive Assistant

International Federation of Women Lawyers

Jan 2020 - Mar 2020 (2 months)

Provided executive-level administrative support including calendar and travel management, preparation of briefing materials, and coordination of events and communications.

Executive Support Calendar Management Briefing Preparation Document Review Inventory Management

Executive Assistant

International Federation of Women Lawyers

Nov 2018 - Jan 2019 (2 months)

Supported executive operations through meeting organization, correspondence management, and follow-up to ensure timely submission of reports and documents.

Administrative Support Correspondence Management Meeting Coordination Logistics

Social Work Intern

Women Trafficking And Child Labour Eradication Foundation

Jun 2017 - Oct 2017 (4 months)

Analyzed case problems, supported team solutions, organized files and provided project progress updates to improve program delivery.

Social Work Case Analysis Reporting Team Collaboration File Management Progress Monitoring

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Social Work

Completed a Bachelor of Science in Social Work, graduating in 2021 with coursework and practical training in social welfare and community interventions.