Glory okachi
@gloryokachi
Determined individual with a certificate in Business Information Technology.
KenyaWhat I'm looking for
I am a determined individual currently pursuing a diploma in Business Information Technology at St. Pauls University. I hold a certificate in Business Information Technology and have gained valuable experience in sales and marketing. My journey has been marked by a commitment to excellence and a passion for technology.
In my recent role at Kolm Solution, I consistently exceeded sales targets by 15% and managed a portfolio that achieved a 95% customer satisfaction rating. My experience in customer service has honed my ability to actively listen to clients, resolve issues promptly, and adapt to various communication styles, ensuring a professional and empathetic demeanor.
As I continue my education, I am eager to apply my skills in a practical setting, contributing to a team while growing as a professional. I am particularly interested in opportunities that allow me to leverage my technical skills and customer service experience.
Experience
Work history, roles, and key accomplishments
Sales and Marketing
Kolm Solution
May 2024 - Jul 2024 (2 months)
In my role at Kolm Solution, I consistently exceeded sales targets by 15%, managed a portfolio of accounts achieving a 95% customer satisfaction rating, and closed 30% more deals than the average sales agent.
Customer Service Agent
Kolm Solution
Jan 2023 - Apr 2024 (1 year 3 months)
As a Customer Service Agent, I prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and adapting to various communication styles while maintaining a professional demeanor.
Education
Degrees, certifications, and relevant coursework
ALAlison
Diploma, Graphics Design
2025 -
Currently enrolled in a diploma in Graphics Design, focusing on visual communication and design principles.
SUSt Pauls University
Diploma, Business Information Technology
2025 -
Currently pursuing a diploma in Business Information Technology, focusing on advanced concepts in business and IT integration.
ALAlison
Certificate, Machine Learning
2025 - 2025
Completed a certificate in machine learning, covering essential algorithms and applications in data analysis.
St Philips Girls Mukomari
Certificate, Secondary Education
2014 - 2018
Completed Kenya Certificate of Secondary Education, acquiring a broad range of knowledge and skills in various subjects.
SUSt Pauls University
Certificate, Business Information Technology
2021 - 2022
Completed a certificate in Business Information Technology, gaining foundational knowledge in business processes and information systems.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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