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Open to opportunities

Glory okachi

@gloryokachi

Determined individual with a certificate in Business Information Technology.

Kenya

What I'm looking for

I am looking for opportunities that allow me to practice my skills and grow professionally.

I am a determined individual currently pursuing a diploma in Business Information Technology at St. Pauls University. I hold a certificate in Business Information Technology and have gained valuable experience in sales and marketing. My journey has been marked by a commitment to excellence and a passion for technology.

In my recent role at Kolm Solution, I consistently exceeded sales targets by 15% and managed a portfolio that achieved a 95% customer satisfaction rating. My experience in customer service has honed my ability to actively listen to clients, resolve issues promptly, and adapt to various communication styles, ensuring a professional and empathetic demeanor.

As I continue my education, I am eager to apply my skills in a practical setting, contributing to a team while growing as a professional. I am particularly interested in opportunities that allow me to leverage my technical skills and customer service experience.

Experience

Work history, roles, and key accomplishments

KS

Customer Service Agent

Kolm Solution

Jan 2023 - Apr 2024 (1 year 3 months)

As a Customer Service Agent, I prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and adapting to various communication styles while maintaining a professional demeanor.

Education

Degrees, certifications, and relevant coursework

Alison logoAL

Alison

Diploma, Graphics Design

2025 -

Currently enrolled in a diploma in Graphics Design, focusing on visual communication and design principles.

St Pauls University logoSU

St Pauls University

Diploma, Business Information Technology

2025 -

Currently pursuing a diploma in Business Information Technology, focusing on advanced concepts in business and IT integration.

Alison logoAL

Alison

Certificate, Machine Learning

2025 - 2025

Completed a certificate in machine learning, covering essential algorithms and applications in data analysis.

SM

St Philips Girls Mukomari

Certificate, Secondary Education

2014 - 2018

Completed Kenya Certificate of Secondary Education, acquiring a broad range of knowledge and skills in various subjects.

St Pauls University logoSU

St Pauls University

Certificate, Business Information Technology

2021 - 2022

Completed a certificate in Business Information Technology, gaining foundational knowledge in business processes and information systems.

Tech stack

Software and tools used professionally

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Glory okachi - Sales and Marketing - Kolm Solution | Himalayas