glory njeru

I am a results-driven professional with extensive experience in insurance verification, claims management, and customer service within dynamic healthcare and call center environments. I am proficient in evaluating patient insurance eligibility, confirming benefits, and processing claims through advanced insurance portals with precision. My background includes a Bachelor's Degree in Business Administration from Dedan Kimathi University, where I developed a strong foundation in business principles.

Throughout my career, I have demonstrated a proven track record of delivering exceptional service to high-end clients in call center settings. I excel in utilizing medical terminology, coding, and conducting detailed claims investigations to streamline workflows and enhance service quality. My commitment to exceeding client expectations is complemented by my strong interpersonal skills and advanced problem-solving abilities, making me a collaborative team player passionate about driving operational efficiency and ensuring superior client satisfaction.