Open to opportunities

Lydia Ngige

@lydiangige

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Aspiring medical biller and virtual assistant skilled in claims processing.

Kenya

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What I'm looking for

I am seeking a full-time medical billing or virtual assistant role within a collaborative healthcare team, focusing on claims processing, insurance verification, and EMR support while growing my billing expertise.

I am an aspiring Medical Biller and Medical Virtual Assistant with over five years of remote administrative and client-support experience, trained in U.S. healthcare workflows and medical billing fundamentals. I bring practical exposure to insurance verification, claims processing, EMR/EHR documentation, and HIPAA-compliant handling of sensitive information.

In remote roles I have coordinated schedules, managed communications, maintained structured digital records, and supported cross-functional teams—skills I transfer directly to patient intake, claims follow-up, and front-office medical support. I have completed relevant training at Kryptonite Academy and consistently demonstrated reliability, attention to detail, and strong written and verbal communication.

I am available full-time on U.S. Central Time, capable of handling regular claim volumes, and eager to grow professionally within a supportive healthcare team where I can apply and expand my billing, verification, and virtual clinical-support skills.

Experience

Work history, roles, and key accomplishments

Freelance Writer & Virtual Support

One-Freelance Limited

Jan 2018 - Dec 2024 (6 years 11 months)

Provided remote administrative and front-office support to international clients, managing communications, scheduling, and confidential records with accuracy and timely delivery; adapted workflows to EMR/EHR-style documentation and HIPAA-aware practices.

Remote Administration Scheduling

Consumer Research Analyst

Transsion Holdings

Jan 2017 - Dec 2017 (11 months)

Collected, analyzed, and documented structured data to inform decision-making and maintained accurate digital records and reports relevant to medical claims processing and documentation.

Data Collection Data Analysis Reporting Cross Functional Collaboration Attention To Detail

Brand Promoter / Customer Assistant

Safaricom Retail Shop

Jan 2016 - Dec 2016 (11 months)

Delivered frontline customer service handling high volumes of inquiries, documented interactions accurately, and built rapport with clients—skills transferable to patient intake and insurance follow-ups.

Customer Service Client Communication Empathy

Education

Degrees, certifications, and relevant coursework

Kryptonite Academy

Certificate (in progress), Medical Billing & Coding

Activities and societies: Training in patient intake, benefits verification, referral authorizations, clinical support coordination, and HIPAA compliance

In-progress medical billing and coding fundamentals training with practical exposure to insurance claims processing and EMR/EHR documentation.

Kenyatta University

Bachelor of Economics, Economics

Grade: Second Class Upper

Activities and societies: Member, Kenyatta University Economics Students Association (2013–2016); Member, Community Outreach & Extension Program (2014–2016)

Completed a Bachelor of Economics with Second Class Upper honours, focusing on economic analysis and quantitative methods.