Elijah Tarus

I’m a customer service professional with 5+ years of experience in high-volume, client-facing healthcare environments, where I’ve become known for resolving complex inquiries with empathy and accuracy. As the primary point of contact for patients and insurance representatives, I handled billing enquiries, service questions, account queries, and complaints across email, phone, and chat—consistently maintaining strong service quality under pressure.

In my role as a Customer Service & Billing Coordinator, I managed accounts and cases end-to-end: verifying eligibility and benefits, documenting every interaction, following up on outstanding insurance issues, and processing payments and invoices with zero discrepancies. I also coordinated cross-functionally with clinical and finance teams to reduce escalations, improved enquiry-handling workflows, created weekly and monthly performance summaries, and supported onboarding and training for new front-office team members.