Opedare Olubunmi

Coordinated daily operations for a team of 26 drivers and riders, managed workflow for over 1,000 customer orders monthly, and reduced failed deliveries by 19% through proactive issue resolution and operational monitoring.

Supervised operational activities for over 25 delivery associates, achieved a 95% customer satisfaction rating, and coordinated team schedules while resolving customer escalations and delivery issues.

Mentored and coached customer service representatives to improve performance, monitored KPIs, and produced weekly performance reports while managing escalations and service recovery.

Resolved customer enquiries across multiple service channels, maintained excellent first-time resolution standards, and consistently ranked among top-performing customer service agents.

Received and processed inbound shipments, prepared shipments for dispatch, and maintained warehouse documentation while supporting inventory management and customer dispatch requests.

Maintained inventory accuracy through regular stock reconciliation and documentation, processed customer orders, and coordinated warehouse dispatch activities while ensuring compliance with operating procedures.

Maintained inventory accuracy through regular stock reconciliation and documentation, processed customer orders, and coordinated warehouse dispatch activities while ensuring compliance with operating procedures.

Bachelor of Arts in Philosophy from Obafemi Awolowo University.