Looking for a job

Glory Kendi

@glorykendi1

Message

I resolve fintech customer issues and streamline support and administrative operations.

Kenya

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can resolve user issues, improve support operations, use CRM and communication tools, and contribute actionable customer insights to product and service improvements.

At Oasis Outsourcing supporting Cleo AI, I handle 50+ daily customer conversations across live chat, email, Intercom, Zendesk, and Slack for a US-based fintech app.

I diagnose account, payment, Credit Builder card, cash advance, and feature issues, escalating complex cases through resolution while maintaining CSAT above 80%.

I also create response templates and knowledge-base content, report product insights to Product and Engineering, and annotate data to improve conversational AI accuracy.

My background spans customer service, reception, sales support, CRM updates, invoicing, document management, and front-office operations across hospitality, retail, and automotive environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Oasis Outsourcing (Cleo AI)

Mar 2025 - Present (1 year 7 months)

Provided multichannel customer support for a US-based fintech app, handling 50+ user conversations daily and resolving account, payments, and feature issues. Met KPIs for response time and maintained CSAT above 80%.

Zendesk Intercom Slack CRM Live Chat Email Management Data Annotation AI Training Customer Support Problem Solving

Receptionist

Medait Star Holiday Homes

Nov 2023 - Oct 2024 (11 months)

Welcomed and assisted over 10+ visitors daily, providing professional customer service and travel assistance. Managed high-volume phone calls and emails, and maintained an organized reception area.

Customer Service Phone Support Email Management Data Entry Document Management Administrative Support

Admin & Assistant Sales Executive

Auto Industries Limited (KTM Kenya)

Feb 2020 - Sep 2023 (3 years 7 months)

Provided administrative and sales support at a motorcycle showroom, managing front-office operations and customer service. Prepared invoices, processed orders, and maintained inventory records.

Sales Support CRM Data Entry Inventory Management Customer Service Order Processing Administrative Support

Customer Service Representative

Choppies Enterprises Limited

Jan 2018 - Feb 2020 (2 years 1 month)

Delivered top-tier customer support, resolving 90% of client concerns on first contact. Assisted with product inquiries, orders, and troubleshooting, and managed front desk responsibilities.

Customer Service Problem Solving Call Handling Email Correspondence Merchandising Support