At Human Aware Real Times Solution (EbulkSMS), I respond to customer enquiries about platform features, pricing, and account concerns. I handle at least 25 customer-support tasks daily and contribute to customer satisfaction levels of up to 95%.
I troubleshoot login difficulties, contact uploads, message delivery issues, and sender ID verification or whitelisting. I explain delivery outcomes, including network restrictions and Do Not Disturb limitations, and escalate cases when needed.
I also prepare invoices, support sender ID management, guide customers through documentation, and create and publish company content on LinkedIn, X/Twitter, and other relevant social channels.
Before this, I worked as a Quality Assurance Operative at Promasidor, conducting quality checks, monitoring production processes, reporting deviations, and maintaining records against established standards.
