Delphine Echendu

I am a customer support professional with over two years delivering high-volume chat, email, phone, and data-entry support in fast-paced environments. I combine fast, accurate typing with the ability to navigate multiple tools simultaneously to maintain speed and quality.

As a Customer Support Supervisor, I led multi-channel teams, enforced QA standards, and optimized escalation processes to improve resolution speed and accuracy. I implemented follow-up strategies that increased customer retention by 22% and boosted referrals by 18%.

Previously, I delivered real-time support for travelers and suppliers, achieving a 90% on-time resolution rate by logging and resolving tickets through CRM systems and following workflows and scripts. In frontline roles I resolved 20+ tickets daily and contributed to an 80% increase in customer satisfaction through clear product education and troubleshooting.

I bring CRM proficiency (Freshdesk, Notion, Zendesk, Slack), Microsoft Office skills, strong empathy, troubleshooting ability, and a quality-driven mindset. I am motivated to join teams that value process adherence, measurable customer outcomes, and opportunities to improve service operations.