Glory Agoziem
@gloryagoziem
I resolve customer inquiries through clear communication, Zendesk support, and tailored solutions.
NigeriaWhat I'm looking for
I've supported customers at Assurdly, IPI Solutions, and the Centre for Corrections and Human Development, responding to inquiries, following up on requests, and building positive relationships through clear, tailored communication.
At IPI Solutions, I served as a first point of contact for web and domain hosting customers via phone and email. I managed 10–15 Zendesk tickets daily, investigated issues, documented resolutions, and escalated complex concerns when needed.
At Assurdly, I handled inbound inquiries, completed follow-ups, and converted 1–2 inbound leads into clients weekly by understanding customer needs and recommending appropriate solutions.
My experience as an educator and communications officer has strengthened my patience, active listening, organisation, and ability to explain complex information to people with different needs.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Assurdly
Mar 2026 - Jun 2026 (3 months)
Handled inbound customer inquiries, identified needs, and provided tailored solutions. Managed follow-ups and converted leads into clients.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Management Information System
2019 - 2023
Grade: Second Class Upper (4.23)
Pursued a Bachelor of Science in Management Information System, graduating with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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