Gloria Arias

Managed billing, claims, and prior authorization processes. Maintained patient records in Epic EMR and Availity, coordinated communication between patients, providers, and insurers, and ensured HIPAA compliance and timely claim resolution.

Managed virtual classes, schedules, and student communications in a remote environment. Tracked student progress, maintained records, and prepared reports while providing ongoing support and guidance.

Provided high-level executive and operational support to leadership, managing calendars, meetings, travel, client communications, and project logistics. Oversaw contracts, billing, documentation, and confidential records, and coordinated cross-functional projects using Trello and ClickUp.

Assisted customers with account inquiries, service requests, and issue resolution through phone and digital channels. Maintained high standards of customer service while handling complex situations professionally.

Pursued a Bachelor's Degree in Theology at Seminario Biblico de Cucuta.

Completed a Technician Degree in International Commerce at SENA.

Completed a Bilingual Secretary Program (English-Spanish) at Meyer Institute.