Glinda Dotson
@glindadotson
Customer Support Specialist at OnCourse Learning, resolving escalations and coordinating customer support from first contact through follow-up.
United StatesWhat I'm looking for
At OnCourse Learning, I serve as a first point of contact, helping customers access the platform and understand the support they need. I document interactions, receipts, and confirmations, and follow up on pending items.
Previously, I supported customers at Peapod with service issues, billing, and account updates, and handled escalations and negotiated solutions at Spectrum. I’m ready to bring Sedgwick’s caring culture to insured families during difficult times.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
OnCourse Learning
Jan 2023 - Present (3 years 9 months)
Serve as first point of contact for customers, confirming needs and providing clear instructions for platform access and support. Document all interactions, receipts, and confirmations with high accuracy.
Customer Care Representative
Peapod
Jan 2022 - Jan 2023 (1 year)
Assisted customers with service issues, billing concerns, and account updates. Communicated clearly and professionally across phone, email, and chat.
Retention Specialist
Spectrum
Jan 2019 - Jan 2021 (2 years)
Handled escalated customer situations, relocations, and sensitive service concerns. Negotiated solutions balancing customer needs with company guidelines.
Education
Degrees, certifications, and relevant coursework
Madison High School
High School Diploma, General Studies
Earned a High School Diploma from Madison High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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