Glennis LaRoe
@glennislaroe
I drive SaaS retention, expansion, and revenue growth across high-value merchant and enterprise portfolios.
United StatesWhat I'm looking for
At ChowNow, I own retention and revenue growth for a $90M+ GTV and $3M ARR portfolio of 400+ high-value merchant accounts. I use Planhat analytics, value-selling, and proactive risk management to lift renewal rates and sustain 80%+ retention.
I lead quarterly business reviews and success-planning conversations that turn platform data into clear growth targets. I also partner with Sales, Product, and Onboarding to surface expansion opportunities, improve adoption, and champion the merchant voice.
Previously at ChowNow, I independently onboarded and launched 475+ merchant accounts, generating $9M+ in revenue. I co-designed team-wide onboarding and handoff playbooks using Salesforce Lightning, Outreach, and Planhat to standardize processes and improve account health.
At QuickFrame by MNTN, I managed relationships with brands including American Express, PepsiCo, and Colgate, built a 15,000+ creator community, and mentored three account managers. I enjoy turning strategic customer relationships into measurable retention, adoption, and revenue growth.
Experience
Work history, roles, and key accomplishments
Owns retention and revenue growth for a $90M+ GTV / $3M ARR portfolio of 400+ high-value merchant accounts, using Planhat analytics and value-selling techniques to lift average renewal rate by 5% year-over-year. Sustains 80%+ retention through proactive outreach and data-driven risk identification, and leads quarterly business reviews with senior stakeholders.
Independently onboarded and launched 475+ merchant accounts, generating $9M+ in revenue while managing a large, rotating book and consistently ranking among top performers for launch velocity and quality. Co-designed onboarding and handoff playbooks with Salesforce Lightning, Outreach, and Planhat, which were adopted team-wide.
Customer Success Manager
QuickFrame by MNTN
Jan 2016 - Dec 2018 (2 years 11 months)
Managed relationships with Fortune 100/500 brands such as American Express, PepsiCo, and Colgate, serving as the primary point of contact throughout the production lifecycle and using Salesforce Lightning to track client interactions. Curated and scaled a 15,000+ creator community and led a team of three account managers.
Education
Degrees, certifications, and relevant coursework
University College London
Bachelor of Science, Human Sciences
Grade: First Class Honors
Earned a Bachelor of Science in Human Sciences with First Class Honors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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