GAGlenn David Altubar
@glenndavidaltubar
Dedicated customer service representative with BPO experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with three years of experience in the BPO industry. My journey began at FOUNDEVER, where I honed my skills as a Home Security Customer Service Representative. I transitioned to roles that allowed me to develop my expertise in voice and non-voice customer interactions, including a position as a Team Lead Trainee.
Throughout my career, I have demonstrated effective communication and public relations skills, which have been crucial in providing exceptional service to clients. My experience at CONCENTRIX as a Health Care Customer Service Representative further solidified my ability to handle diverse customer needs. I am eager to leverage my skills in a dynamic organization that values growth and development.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
iQorPH-Bacolod City
May 2024 - Jun 2025 (1 year 1 month)
Managed non-voice customer service for travel accounts, assisting clients with their travel-related concerns. Utilized strong communication and problem-solving skills to ensure positive customer experiences.
Customer Service Representative
Concentrix
Oct 2023 - Apr 2024 (6 months)
Delivered voice-based customer service for healthcare accounts, ensuring patient satisfaction and efficient resolution of inquiries. Maintained high standards of communication and support.
Customer Service Representative
Foundever
Jun 2022 - Aug 2023 (1 year 2 months)
Provided non-voice customer service for home security accounts. Progressed to SME-Voice and Team Lead Trainee roles, demonstrating leadership potential and expertise in customer relationship management.
Education
Degrees, certifications, and relevant coursework
St. Joseph College of Canlaon Incorporated
Bachelor of Secondary Education, English
Currently pursuing a Bachelor of Secondary Education with a major in English. This program focuses on developing teaching methodologies and a deep understanding of the English language for secondary education.
Jose B. Cardenas Memorial High School - Uptown Campus
High School Diploma, Computer Hardware Servicing and Maintenance
Completed secondary education with a focus on Computer Hardware Servicing and Maintenance. Gained foundational knowledge and practical skills in computer systems and their upkeep.
Macario Española Memorial School
Primary Education Certificate, General Studies
Completed primary education at Macario Española Memorial School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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