Looking for a job

Glaiza Jimenea

@glaizajimenea

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I support U.S. businesses with executive assistance, customer service, sales, and remote operations.

Philippines

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What I'm looking for

I'm looking to support a U.S.-based business through executive or virtual assistance, administrative operations, customer support, sales support, CRM management, and remote collaboration.

I've supported U.S.-based businesses for over nine years across executive assistance, virtual assistance, customer service, sales support, and legal administration.

At Box3Capital, I scheduled appointments between prospective clients and sales representatives, consistently gathering information and reaching 3–5 scheduled appointments weekly with a 90% converted sale rate.

At Media LLC and Birddog REI LLC, I handled high-volume customer chats, managed CRM records and follow-ups, generated real estate leads through cold calling, and created social media marketing content using Canva.

I've also managed bankruptcy case files at Broumas Law Group, coached customer service teams at Flatworld Solutions Philippines, and delivered technical support, customer service, and English tutoring with strong satisfaction and learning outcomes.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Box3Capital

Jan 2026 - Apr 2026 (3 months)

Scheduled appointments between prospective clients and sales representatives, reaching targets of 3-5 scheduled appointments per week with a 90% converted sale rate.

Appointment Scheduling Sales Support Lead Generation Client Relations

Sales & Customer Support Specialist

Media LLC

Apr 2021 - Feb 2026 (4 years 10 months)

Assisted customers through live chat by providing product information and sales support, handling 30-50 messages daily and guiding prospects through the buying process to increase lead conversions. Managed customer records and follow-up activities using CRM systems.

Customer Service Sales Support CRM Management Live Chat Lead Conversion

Virtual Assistant

Birddog REI LLC

Dec 2020 - Oct 2023 (2 years 10 months)

Generated real estate leads through outbound cold calling with an 85%-95% success rate using Salesforce and Mojo dialer. Created marketing content for social media platforms using Canva and provided administrative support across multiple business functions.

Lead Generation Cold Calling Salesforce Mojo Dialer Canva Social Media Management Administrative Support

Paralegal

Broumas Law Group LLC

Jul 2020 - Dec 2020 (5 months)

Managed bankruptcy case files and legal documentation, drafted legal correspondence, and maintained court deadlines. Conducted legal research and coordinated attorney schedules.

Legal Research Document Management Case Management Legal Correspondence Scheduling

Team Leader

Flatworld Solutions Philippines

Apr 2018 - Mar 2020 (1 year 11 months)

Supervised, coached, and developed customer service representatives, achieving customer satisfaction of 85%-90% and helping them meet KPIs. Monitored team performance and provided ongoing feedback to improve workflow efficiency.

Team Leadership Coaching Performance Monitoring Customer Service KPI Management

Customer Service Associate

VXI Global Holdings

Jul 2016 - Mar 2018 (1 year 8 months)

Delivered technical support and customer service via inbound calls, maintaining service quality standards with a CSAT of 90% and QA reviews of 95%.

Technical Support Customer Service Inbound Calls Quality Assurance CSAT

Online English Tutor

Sunny Sky English Online School

Aug 2014 - Mar 2016 (1 year 7 months)

Taught IELTS, TOEFL, and Business English to international students, with 8/10 students passing their proficiency tests. Evaluated student progress and provided individualized coaching.

IELTS TOEFL Business English Teaching Student Assessment