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Givi Zuravich

@givizuravich

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Technical Support Specialist who turns complex issues into clear, bilingual customer solutions.

Georgia

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What I'm looking for

I’m looking for a remote/hybrid role where I can deliver bilingual helpdesk support, own ticket workflows, and contribute to reliable systems—while continuing to grow into deeper security and infrastructure-focused technical operations.

I’m a resourceful, multilingual Technical Support and Customer Care Specialist with cross-disciplinary experience spanning IT infrastructure, proprietary industrial software operations, international hospitality client support, and interactive digital media. I recently completed the comprehensive Google IT Support Professional Certificate, strengthening my troubleshooting, helpdesk practices, and system security approach. I combine an analytical systems-engineering mindset with years of hands-on support work in English and Russian.

In my most recent role in luxury hospitality operations, I administered digital customer-facing platforms, booking systems, and internal communication workflows while handling high-friction tech triage and payment disputes through written and verbal customer care. I managed local network connectivity, deployed on-site hardware/software, and configured digital assets in an isolated environment—focused on keeping international guest operations running with a reported 99% uptime. I’m especially effective at executing written chat/ticket-based workflows, de-escalating user friction, and translating software anomalies into user-friendly next steps.

Earlier, I supported a high-volume onboarding pipeline and CRM configurations as a bilingual Tier-1 product support liaison, resolving account access errors, billing discrepancies, and platform navigation issues. I also worked as a Technical Operations Specialist (Trainee), maintaining system logs and monitoring configurations with proprietary industrial software while following multi-step SOPs and collaborating with engineering teams to flag interface anomalies. Beyond traditional support, I’ve built strong community and QA instincts through years as a video game beta tester and forum moderator, and I’ve managed post-production workflows and media systems on a large YouTube content pipeline.

Experience

Work history, roles, and key accomplishments

Current

Independent Video Game Beta Tester

Current

Freelance / Hobbyist

Jan 2020 - Present (6 years 6 months)

Conducts closed and open beta testing for independent PC and mobile software, identifying functional exploits, UI inconsistencies, and performance bottlenecks. Produces step-by-step reproduction scripts and detailed bug logs to help development teams isolate and resolve issues.

Software Testing Beta Testing Bug Reporting Reproduction Steps Performance Bottlenecks

Technical Operations Support Specialist

DAO Space

Mar 2025 - Sep 2025 (6 months)

Administered digital customer-facing platforms and booking systems for a luxury hospitality operation, handling written/real-time technical triage and client care. Managed local network connectivity and on-site deployments in an isolated environment to support guest operations.

Customer Service Technical Troubleshooting System Deployment

Guest Letters & Facility Admin

Enjoy Hostel

Apr 2025 - Jun 2025 (2 months)

Provided first-line support for a diverse global guest base, managing digital reservations, written check-in pipelines, and database updates. Documented and resolved guest issues while coordinating internal workflows for maintenance scheduling and resource allocation.

Written Check In Support Workflow Coordination Maintenance Scheduling

Technical Account Manager & CRM

Pekemiz Temizlikte Güven Mersin

Nov 2024 - Mar 2025 (4 months)

Managed digital onboarding and CRM database configurations for international enterprise and residential accounts. Resolved account access, billing, and platform navigation issues via internal ticket trackers and maintained service scheduling database data integrity.

CRM Onboarding Configuration Data Integrity Service Scheduling

Lead Video Editor & Media Admin

Automotive Digital Media Channel

Mar 2022 - Nov 2022 (8 months)

Directed post-production and media release workflows for a large YouTube output, managing timeline milestones and content assets. Administered multi-terabyte network storage, rendering containers, and metadata schemas to support long-form production.

Video Editing Post production YouTube content production Media Asset Management Rendering and Compression Workflow Metadata Management DaVinci Resolve

Technical Operations Trainee

ООО ПроБиоФарм

Feb 2021 - Aug 2021 (6 months)

Monitored system logs and configuration parameters using proprietary industrial software to maintain continuous equipment functionality. Followed SOPs and recorded operational data while collaborating with engineering teams to flag interface anomalies and support preventative maintenance.

Software Operations System Logs Preventive Maintenance Troubleshooting

Forum Moderator & Support

CalmSector/spore-role

Jan 2018 - Jan 2020 (2 years)

Performed daily community moderation and first-tier technical support for an international user base. Addressed issues including account verification loops, authentication failures, and platform rendering errors, and maintained basic frontend textual updates.

Community Moderation Technical Support Rendering Issue Fixing User Interface Text Markdown Configuration Fixes

Education

Degrees, certifications, and relevant coursework

Bauman Moscow State Technical University

Bachelor's Degree, Systems Engineering / Machine Tool Technology

Bachelor’s degree focused on systems engineering and machine-tool technology, emphasizing logical problem solving, precise operational data, and failure-mode analysis.