isadora torres

I am a dedicated customer service professional with extensive experience in resolving inquiries and managing supplier relationships. My career has been marked by a commitment to enhancing customer satisfaction and loyalty through efficient post-purchase assistance. I have received company awards for delivering outstanding service and have consistently surpassed KPI targets, showcasing my ability to thrive in high-pressure environments.

Throughout my career, I have held various roles that have honed my skills in customer support. As an After Sales Associate at Hotline Promotional Products, I provided direct support to customers via email and phone, handling inquiries and resolving complaints effectively. My role involved coordinating with suppliers to monitor stock levels and proactively informing customers about out-of-stock items, which significantly improved customer experience and satisfaction.

In my most recent position as a Customer Experience Associate III at Conduent, I provided support through social media platforms, consistently achieving productivity and quality targets. My strong communication and problem-solving skills have enabled me to assist customers effectively, ensuring they navigate the company website seamlessly and receive the best possible service.