Adesola Olaleye

I am a results-driven Customer Support Specialist with extensive experience in B2C and SaaS environments. My journey in customer support has equipped me with the skills to deliver top-notch service through various channels, including chat, email, and ticketing systems. I pride myself on my ability to resolve conflicts and solve problems efficiently, consistently exceeding customer satisfaction targets.

Currently, I work at AIRTM, where I handle a high volume of customer inquiries and have improved our first-call resolution rate by 15%. My commitment to excellence is reflected in the positive feedback I receive from both customers and internal teams. I thrive in fast-paced environments, adeptly managing multiple tasks while ensuring an exceptional customer experience.

With a Bachelor’s Degree in English and Literature from Adekunle Ajasin University, I have developed strong communication skills that enhance my ability to connect with customers. I am passionate about implementing process improvements that not only enhance customer satisfaction but also contribute to the overall efficiency of the support team.