Open to opportunities

Hung Fei Tso

@hungfeitso

Message

Customer Support Specialist fluent in Portuguese and English.

Brazil

Message

What I'm looking for

I seek a role that values strong communication and offers growth opportunities.

I am a dedicated Customer Support Specialist with over three years of experience in the field, fluent in both Portuguese and English. My strong analytical skills enable me to effectively manage communication between companies and their customer bases. Currently, I work with HoYoverse, where I handle a variety of game-related inquiries, ensuring that customer issues are resolved efficiently and professionally.

Throughout my career, I have developed a robust skill set that includes managing technical issues, drafting professional correspondence, and utilizing ticketing systems like Zendesk. My experience spans various sectors, including consumer electronics and education, where I have successfully organized sales strategies and supported expatriates. I take pride in my ability to adapt to different environments and maintain a high level of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

HoYoverse

Apr 2021 - Present (4 years 2 months)

As a Customer Support Representative at HoYoverse, I handle game-related inquiries through ticketing and mailing systems, addressing various account, payment, technical, and in-game issues. I draft professional emails in both English and Portuguese and contribute to reducing ticket volume during game updates.

Customer Support Ticketing Systems Genshin Impact Honkai: Star Rail Zendesk Email Drafting Analytical Skills Problem Solving

Client Services Specialist

HRL Comércio de Acessórios e Eletroportáteis Co., Ltd.

May 2019 - Mar 2021 (1 year 10 months)

In my role as Client Services Specialist, I organized sales and marketing strategies, managed customer issues, and prospected new clients while supervising cash flow and financial statements.

Sales Management Customer Service Marketing Strategies Sales Prospecting Financial Management Communication Skills Problem Solving Team Collaboration

Client Services Assistant

Multicultural Communication Consulting

Mar 2015 - Jul 2018 (3 years 4 months)

As a Client Services Assistant, I communicated with customers to create business profiles, scheduled cultural learning sessions for expatriates, and supported financial tasks using Excel.

Client Communication Cultural Learning Excel Administrative Support Scheduling Problem Solving

Sales and Marketing Specialist

NAK Sealing Technologies Corporation

Jan 2011 - Sep 2013 (2 years 8 months)

In my role as Sales and Marketing Specialist, I developed social media strategies, conducted daily calls to potential customers, and resolved client concerns during business meetings.