giulia martinone
@giuliamartinone
Service delivery officer at the Australian Taxation Office who resolved complex client enquiries and protected account security.
AustraliaWhat I'm looking for
At the Australian Taxation Office, I work as a frontline service delivery officer handling general enquiries and supporting the super business department. I continue to develop my knowledge of tax, business and client services.
I helped a client with a speech impairment complete the required security process and obtain their TFN. By listening carefully and communicating respectfully, I addressed the client’s concerns and reached a successful resolution.
I also identified an attempted account access without proper verification, denied access under ATO security protocols and escalated the incident to protect the client’s account. I use EKM and ATO systems including PORO MAGIC to support enquiries and safeguard personal information.
At Bunnings Group Ltd, I took on acting operations responsibilities, supported teams and trained new team members. At EMDRAA, I worked as an executive assistant, introducing a triage-style intake system that helped urgent clients be seen within 24–48 hours and reduced no-shows by 30%.
Experience
Work history, roles, and key accomplishments
Delivered frontline client services, handling diverse enquiries and ensuring security protocols. Successfully assisted a client with speech impairment through the PORO process and denied unauthorized access attempts.
Acting Operations
Led teams and managed projects, including supervising daily operations, training new members, and coordinating urgent deliveries. Demonstrated problem-solving and conflict resolution skills.
Executive Assistant
EMDRAA
Managed client demand and appointments at a psychology clinic, introducing a triage system and reducing no-shows by 30%. Streamlined executive calendars and coordinated travel and events.
Education
Degrees, certifications, and relevant coursework
La Trobe University
Dual Degree, Biomedicine and Legal Justice
Currently pursuing a dual degree in Biomedicine and Legal Justice with an interdisciplinary focus on health, ethics, and law.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
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