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Uriele Proctor

@urieleproctor

Services Delivery Officer at Probe CX supporting ATO clients with tax and superannuation enquiries and guidance.

At Probe CX, I supported ATO clients with tax and superannuation obligations through telephone assistance, including guidance for vulnerable clients.

I also mentored team members on tax liabilities, accounting principles, and legislation, and used Poro Magic Tool, Sibel, and ICP to record information and resolve enquiries.

At Silfresh, I assisted with payment management for bulk product orders and daily business administration. I also updated the company website and lodged payment information using Xero and QuickBooks.

Across roles at TK Maxx, Coles, Lincraft, Crew Services, and Enmore Cafe, I supported customers and store operations. My work included point-of-sale service, stock tasks, online orders, and day-to-day administration.

Experience

Work history, roles, and key accomplishments

Services Delivery Officer

Probe CX

Apr 2026 - Jun 2026 (2 months)

Provided frontline support to ATO clients, assisting vulnerable clients through telephone support with empathy and care. Mentored team members on tax regulations and used ATO IT systems to resolve enquiries.

Customer Service Mentorship Tax Regulations ATO Poro Magic Tool Sibel ICP Outlook

Sales Representative

TK Maxx

Dec 2023 - Apr 2026 (2 years 4 months)

Provided customer service at point of sale and on the floor, handled store maintenance, and assisted with back-room stock management. Trained new team members through shadowing and mentoring.

Customer Service Point of Sale Stock Management Training Mentorship Pallet Jack Operation

Administrative Assistant

Silfresh

Nov 2023 - Jul 2024 (8 months)

Managed payment processing for bulk orders and assisted with daily business administration, including email correspondence and website updates. Used Xero and Quickbooks for financial record-keeping.

Administrative Support Payment Processing Xero Quickbooks Email Management Website Management

Team Member

Crew Services

Jun 2022 - May 2023 (11 months)

Assisted with merchandising, moving stock, and store setups. Worked independently on tasks and participated in store maintenance, including cleaning and hazard reporting.

Merchandising Stock Management Store Setup Cleaning Hazard Reporting

Team Member

Coles

Nov 2019 - Nov 2022 (3 years)

Provided customer service at point of sale, resolved complaints, and managed stock and sanitation. Operated online business services including telephone enquiries and delivery bookings.

Customer Service Point of Sale Complaint Resolution Stock Management Online Services Pallet Jack Operation

Team Member

Lincraft

May 2022 - Sep 2022 (4 months)

Provided customer service at point of sale, advised on products, and managed online orders. Handled daily admin including money handling, stock transfers, and end-of-day banking.

Customer Service Point of Sale Product Knowledge Order Management Money Handling Stock Transfers Banking

Waiter, Kitchen Hand

Enmore Cafe

Jan 2021 - Jun 2021 (5 months)

Provided customer service by waiting tables and serving food, and handled day-to-day store admin including money handling and opening/closing. Assisted in kitchen with dishwashing and food prep.

Customer Service Waiting Tables Money Handling Store Opening Closing Dishwashing Food Preparation