Farah Abdul Waheed

At Services Australia, I resolve simple to complex customer cases and process critical claims for Family Tax Benefit, Child Care Subsidy, Paid Parental Leave, and tax return lodgments. I use Excel, SAP, PD Systems, and KOFAX to maintain accurate records, secure correspondence, and real-time tracking.

I've also supported federal projects at FUJIFILM Data Management Solutions and electoral operations for the Australian Electoral Commission and NSW Electoral Commission. My work has required high-volume document processing, data validation, privacy compliance, and accuracy under tight deadlines.

As Director and Marketing Manager at Qualy5 Business Solutions, I led administrative, logistics, and digital marketing operations across IT and offshore teams. I delivered Meta, HubSpot, and analytics-led campaigns that increased qualified leads by 25%.

I bring over 10 years of experience across government service delivery, financial operations, data management, e-commerce, vendor relations, and digital strategy. I combine regulatory discipline with practical process improvement and cross-functional collaboration.