Gitee Ackerman
@giteeackerman
Senior Customer Success professional focused on adoption, retention, and value-driven partnerships.
IsraelWhat I'm looking for
I empower customers to enhance their application security programs and achieve security and compliance goals by combining customer relationship management and product adoption. I focus on helping clients realize the full potential of the solutions they purchase, delivering proactive collaboration, strategic alignment, and continuous value.
In my most recent roles, I’ve led customer outcomes as a Senior Customer Success Manager at Mend.io and Syte, building strong partnerships through customer delivery, account management, and ongoing success planning. I bring an analytical approach—using data analysis, benchmarking, and business reviews—to drive measurable results and ensure customers stay engaged with the product.
I also bring leadership and hands-on customer experience from serving as Customer Success Team Lead at Cognni, and as an Owner at Toucan Web Design where I delivered web design, brand curation, and SMB marketing. Earlier in my career, I held senior marketing and customer-facing roles (including Director of Marketing and Customer Relationships), strengthening my ability to translate strategy into clear technical requirements, project execution, and excellent customer service.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager focused on customer relationship management, strategy, data analysis, and client delivery.
Senior Customer Success Manager supporting customer and account management with analytical, strategic, and product marketing responsibilities.
Customer Success Team Lead managing customer relationships and delivery-focused engagements with technology and project management support.
Web design, brand curation, and SMB marketing.
Customer Success Manager focused on customer relationship management and requirements-driven customer service and technical support.
Director of Marketing & Customer
The Media Farm
Oct 2010 - May 2015 (4 years 7 months)
Director covering national advertising sales, consulting international brands on ad campaign strategy and budgets, and developing advertising campaigns from concept through production recording.
Director Of Marketing and Customer Relationships
Oct 2010 - May 2015 (4 years 7 months)
Sales Manager – National advertising sales team representing multiple TV, Radio, and Print platforms at media agency level
Senior Account Manager – Consulting to international brands on ad campaign strategy and budget
Creative Director – Developed advertising campaigns from concept, to copy and recording
• Successfully managed some of the biggest spending brand budgets, on national radio stations
• Successfully negotiated deals of all sizes between clients and platforms
• Created high performing, highly creative campaigns, promotions, and radio adverts
E-commerce Service Manager – Managed a call centre of 8 staff supporting user transaction queries
Key Account Manager – Sold SAAS event management and on-line registration services to sports events
Education
Degrees, certifications, and relevant coursework
Hunter College
Philosophy, English
1999 - 2001
Availability
Location
IsraelAuthorized to work in
Job categories
Skills
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