Jennifer Bloom
@jenniferbloom1
Dynamic Customer Success Professional with expertise in data analysis.
What I'm looking for
I am a dynamic and results-driven Customer Success Professional with proven expertise in customer engagement, data analysis, and account management. My experience spans across various roles where I have successfully leveraged CRM systems and market insights to enhance customer satisfaction and retention. Currently, I am contributing to Majorel Münster as a Customer Operational Expert, where I produce detailed reports on customer metrics and serve as the primary point of contact for high-value accounts.
Throughout my career, I have streamlined workflows by automating repetitive tasks within CRM systems, significantly improving operational efficiency. My analytical skills allow me to conduct in-depth analyses of customer data, identifying trends and uncovering upselling and cross-selling opportunities. I am passionate about applying my expertise in process optimization, relationship building, and strategic planning to deliver exceptional customer experiences and drive business growth.
Experience
Work history, roles, and key accomplishments
Customer Operational Expert
Majorel Münster
Apr 2022 - Present (3 years 3 months)
Produced detailed weekly and monthly reports on customer metrics, focusing on KPIs to provide leadership with insights for strategic decision-making. Served as the primary point of contact for high-value accounts, ensuring inquiries were resolved within SLA timelines while maintaining high customer satisfaction. Streamlined workflows by automating repetitive tasks within the CRM system, improving
Senior Office Manager
El Al Israeli Airlines
Oct 2017 - Present (7 years 9 months)
Acted as a key liaison between departments and senior management, facilitating effective communication and workflow coordination. Managed budgets and financial reports, ensuring accurate monitoring of expenses and effective cost management. Developed and implemented training programs to enhance employee skills, fostering a high-performance work environment.
Education
Degrees, certifications, and relevant coursework
Jennifer hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Jennifer?
You can contact Jennifer and 90k+ other talented remote workers on Himalayas.
Message JenniferFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
