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Jennifer Bloom

@jenniferbloom1

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Dynamic Customer Success Professional with expertise in data analysis.

Germany

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What I'm looking for

I am looking for a role in a forward-thinking organization that values customer success and offers opportunities for professional growth.

I am a dynamic and results-driven Customer Success Professional with proven expertise in customer engagement, data analysis, and account management. My experience spans across various roles where I have successfully leveraged CRM systems and market insights to enhance customer satisfaction and retention. Currently, I am contributing to Majorel Münster as a Customer Operational Expert, where I produce detailed reports on customer metrics and serve as the primary point of contact for high-value accounts.

Throughout my career, I have streamlined workflows by automating repetitive tasks within CRM systems, significantly improving operational efficiency. My analytical skills allow me to conduct in-depth analyses of customer data, identifying trends and uncovering upselling and cross-selling opportunities. I am passionate about applying my expertise in process optimization, relationship building, and strategic planning to deliver exceptional customer experiences and drive business growth.

Experience

Work history, roles, and key accomplishments

Customer Operational Expert

Majorel Münster

Apr 2022 - Present (3 years 3 months)

Produced detailed weekly and monthly reports on customer metrics, focusing on KPIs to provide leadership with insights for strategic decision-making. Served as the primary point of contact for high-value accounts, ensuring inquiries were resolved within SLA timelines while maintaining high customer satisfaction. Streamlined workflows by automating repetitive tasks within the CRM system, improving

CRM Systems Process Optimization Microsoft Office G Suite Problem Solving

Senior Office Manager

El Al Israeli Airlines

Oct 2017 - Present (7 years 9 months)

Acted as a key liaison between departments and senior management, facilitating effective communication and workflow coordination. Managed budgets and financial reports, ensuring accurate monitoring of expenses and effective cost management. Developed and implemented training programs to enhance employee skills, fostering a high-performance work environment.