Open to opportunities

Giselle Gonzalez

@gisellegonzalez

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I coordinate warranty, billing, payments, and customer resolution processes across automotive and finance services.

Honduras

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What I'm looking for

I'm looking for an administrative, financial operations, warranty, or customer service role where I can support accurate processes, resolve customer issues, and continue developing my accounting and finance career.

I've supported customer payments, billing, cash transactions, and financial administrative processes at Grupo Tecun, maintaining accurate records and helping daily operations run efficiently.

As a Workshop Administrative Assistant and Warranty Coordinator at Grupo Tecun, I managed service-order administration, verified invoices against customer quotations, monitored warranty processes, and worked to resolve reported issues for customers and the company.

At KM2 Solutions, I handle inbound and outbound calls for an auto finance company, assisting customers with vehicle loan inquiries, payments, extensions, past-due accounts, and payment arrangements while meeting quality and compliance standards.

I'm currently pursuing a Bachelor's degree in Public Accounting and Finance and bring experience in administrative support, customer service, process coordination, and financial operations.

Experience

Work history, roles, and key accomplishments

Collections/Customer Service Agent

KM2 Solutions

Jan 2026 - Aug 2026 (7 months)

Handled inbound and outbound calls for an auto finance company, providing customer service and collections support. Assisted customers with loan account inquiries, processed payments, and negotiated payment arrangements while maintaining compliance.

Payment Processing Negotiation Compliance Account Management Problem Solving

Warranty Coordinator

Grupo Tecun

Mar 2024 - Jan 2026 (1 year 10 months)

Coordinated and monitored warranty processes to ensure efficient service. Analyzed reported issues and identified solutions beneficial for both the customer and the company, while providing customer support and managing problem resolution.

Data Analysis Excel Power BI Canva Document Management Document Control Microsoft 365 Invoicing

Workshop Administrative Assistant

Grupo Tecun

Jun 2024 - Dec 2024 (6 months)

Managed administrative processes for workshop service orders, verified invoices, and ensured alignment with customer quotations. Supported warranty management processes and strengthened problem-solving, prioritization, and time management skills.

Excel Microsoft Office Report Preparation Reports And Dashboards Invoice Processing Organizational Skills Prioritization

Cash and Treasury Assistant

Grupo Tecun

Dec 2022 - Mar 2024 (1 year 3 months)

Handled customer payments, cash transactions, and transaction records. Supported billing and financial administrative processes and maintained accurate cash movement records.

Cash Management Billing Excel Administrative Support