Open to opportunities

Giroflé Tatiana

@girofltatiana

Message

Dedicated customer service professional with strong communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated customer service professional with experience in various roles, including cashier and salesgirl. My journey began at Jumbo Express, where I assisted customers with inquiries and maintained a clean, organized area to enhance their shopping experience. I believe that a positive atmosphere is crucial for customer satisfaction, and I strive to create that in every interaction.

At Hassamal Shopping Centre, I further honed my skills by ensuring a visually appealing store layout and collaborating with my team on inventory management. My ability to communicate effectively and work as part of a team has been instrumental in my success. I am also skilled in project management and after-sales support, where I execute procedures to resolve customer complaints efficiently.

Experience

Work history, roles, and key accomplishments

Planning, Receptionist, After Sales

Furnicon

Jan 2024 - Present (1 year 5 months)

Planned installations for clients and managed client payments, including organizing debts. Managed incoming calls and emails, and communicated installation dates and payment reminders to clients.

Project Planning Client Communication Debt Management Quickbooks

Trainee Collection Agent

CIM Finance

Jan 2024 - Present (1 year 5 months)

Worked with debtors to facilitate payments and managed rescheduling of contracts. Conducted meetings with clients to discuss payment arrangements and contract adjustments.

Debt Collection Client Communication Negotiation Contract Management

Salesgirl

Hassamal Shopping Centre

Jan 2021 - Present (4 years 5 months)

Maintained a visually appealing and organized store layout, ensuring a welcoming atmosphere for customers. Collaborated with the team to participate in inventory management and restocking, ensuring adequate product availability.

Inventory Management Teamwork Customer Engagement

Cashier

Jumbo Express

Jan 2020 - Present (5 years 5 months)

Assisted customers with inquiries, providing information and addressing concerns in a friendly and professional manner. Maintained a clean and organized area, contributing to a positive shopping experience for customers.

Customer Service

Education

Degrees, certifications, and relevant coursework

Delta Institute

SC Level, General Studies

Completed studies from Form 1 to Form 5, achieving the SC Level qualification. This foundational education provided a broad understanding across various subjects.