Open to opportunities

Girija L

@girijal

Message

I support customer operations through Salesforce CRM, issue resolution, reporting, and process coordination.

India

Message

What I'm looking for

I'm looking for opportunities in operations, CRM operations, reporting/MIS, data operations, back-office operations, or entry-level analytics support where I can build on my Salesforce, Excel, reporting, and Power BI skills.

At SITEL India, I maintained customer interaction and transaction records in Salesforce CRM while handling billing complaints, refunds, compensation, and goodwill requests.

I supported retention by understanding customer concerns, evaluating resolutions, and taking appropriate action. I was awarded Sales Topper twice for exceeding sales targets by 48% and achieved a 27% retention target.

I'm building reporting and data-support capabilities through a Power BI customer support dashboard, using Power Query and basic DAX to analyse 6,000 customer support records, case resolution, escalations, ratings, and refunds.

Experience

Work history, roles, and key accomplishments

Customer Sales Associate

SITEL India Ltd.

Jul 2020 - Feb 2022 (1 year 7 months)

Maintained customer interaction and transaction records in Salesforce CRM, handled billing and refund issues, and supported customer retention. Trained new employees on CRM and customer-handling processes.

Salesforce Customer Retention