Giovanni Bernard-Benjamin

At Fiserv, I provided inbound customer support on behalf of Bank of America for electronic bill payment and mobile banking payment services. I helped customers with payment delivery, scheduling, eBills, and payment history.

I documented customer interactions and resolutions, followed established procedures for sensitive customer and payment information, and escalated complex issues to the appropriate teams.

At Teleperformance, I supported customers by phone, email, and chat. I troubleshot issues, de-escalated concerns, and documented interactions for reporting and auditing.

I hold a Bachelor of Business Administration from Florida International University, along with Business Specialist and Accounting Specialist certificates from Broward College. I'm seeking Sales Customer Advocate or Administrative Consultant roles where I can contribute to client satisfaction and team success.