Ginger Thomas

I am an organized and compassionate administrative professional with over 8 years of experience in operations support, client communication, and cross-functional collaboration. My journey has equipped me with a strong skill set in high-volume call management, client intake, and record keeping, which I have honed through my roles in various organizations.

At Christian Faith Publishing, I managed over 60 client cases simultaneously, ensuring timely communication and satisfaction through effective follow-ups and documentation. My ability to act as a liaison between departments has contributed to significant process improvements and enhanced information flow. I pride myself on delivering exceptional customer service in high-pressure environments, always striving to exceed client expectations.

Previously, I served as an Overnight Assistant Supervisor at Bethesda Children’s Home, where I oversaw staff and managed youth caseloads in a trauma-informed care setting. My experience in addressing emotional and behavioral issues with empathy has been pivotal in supporting the well-being of at-risk children. I am eager to bring my skills to USRC’s Operational Excellence team, where I can contribute to administrative coordination and process improvement.