At Influx Company, I provide multichannel customer support for BABYBOO Apparel, helping customers with order, delivery, and product questions. I collaborated with the operations team to streamline returns and exchanges, reducing turnaround time by 25%.
At CCI Kenya, I supported customers for Shutterfly LLC, Instacart, and Foxtel Australia across phone, chat, email, SMS, and Zoom. I led troubleshooting sessions and authored help-desk articles to address customer issues and improve support.
As a Cashier at Pharmart Chemist, I managed POS transactions, prepared sales reports, and reconciled MPESA and Visa payments. I also processed supplier payments and supported medicine dispensing.
Earlier, I coordinated procurement and events as an Administrative Assistant on the GIZ Kenya – Good Governance Project. As a Grants Intern at Amref Health Africa – Malaria Global Fund Project, I reviewed sub-recipient reports, maintained audit-ready records, and updated the Grants Management Information System.
