Looking for a job

Rosebell Murage

@rosebellmurage1

Message

Customer Support Specialist at Influx – Babyboo Fashion, maintaining 80%+ CSAT and 95%+ QA.

Kenya

Message

At Influx – Babyboo Fashion, I handled customer questions about orders, returns, refunds, shipping, and product enquiries through email and live chat. I maintained 80%+ CSAT and 95%+ QA while keeping CRM records accurate and following up on cases.

At CCI Global, I supported BELK USA retail customers and Spirit Airlines customers with order, account, reservation, and itinerary concerns. I processed requests, coordinated follow-ups, and consistently achieved 90%+ QA in both roles.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Influx – Babyboo Fashion

Dec 2025 - Aug 2026 (8 months)

Handled 60–80+ customer interactions daily via email and live chat for an e-commerce fashion brand, resolving orders, returns, refunds, and shipping issues. Maintained 80%+ CSAT and 95%+ QA through accurate, policy-compliant support.

Customer Service Email Support Live Chat CRM Order Processing Refund Processing Case Management Escalation Handling Follow up Cross team coordination

Customer Service Representative

CCI Global – BELK USA

Jan 2023 - Jan 2025 (2 years)

Supported U.S.-based retail customers through email and chat, resolving order, refund, and account concerns. Maintained Salesforce CRM records and coordinated follow-ups, consistently achieving 90%+ QA.

Customer Service Email Support Live Chat CRM Salesforce Order Processing Refund Processing Escalation Handling Follow up

Customer Service Representative

CCI Global – Spirit Airlines

Jan 2022 - Jan 2023 (1 year)

Provided customer support for reservations, itinerary changes, cancellations, baggage, and refunds. Handled time-sensitive requests via phone and digital support, consistently achieving 90%+ QA.

Customer Service Phone Support Digital Support Reservations Refunds CRM Escalation Handling Follow up