At Influx Inc, I respond to customer questions by phone, chat, and email, maintaining 90%+ customer satisfaction while handling 50+ tickets daily. I follow complex escalations through to resolution and coordinate with internal teams on recurring issues; this work helped reduce response times by 20%.
I created and continue to update support macros and templates, and I onboard and train new agents. Earlier, at AfricarTrack International, I grew the reseller base by 100+ in one month through proactive outreach and coordinated the installation of 1,000+ tracking devices nationwide.
