At Influx Inc, I manage 90+ customer requests per shift across email and live chat while maintaining a 100% Quality Assurance score. I use Shopify, Gorgias and CRM systems to research issues, document interactions and coordinate requests through resolution.
At FOUNDATION FOR HEALTH CATALYSTS, I coordinate communications and media activities for a nonprofit health organization. I develop digital content and support health outreach initiatives and stakeholder communications.
At Copia Global, I supported 70+ customers daily across phone and digital channels. I achieved a 95% First Contact Resolution rate and reduced average resolution time by 20% through structured troubleshooting and case management.
At CCI Kenya, I managed 60–80 daily customer interactions and achieved an average 95% CSAT. I used Zoho CRM to update accounts and document interactions, supporting accurate records and timely follow-up.
