Melanie Mason

Served as the primary point of contact for community inquiries, managing multi-channel communications. Coordinated cross-departmental scheduling for recreational programs, ensuring accuracy in activity planning. Processed POS transactions, balanced registers, and prepared bank deposits with zero discrepancies.

Administered the food pantry distribution program, processing applications and managing inventory. Developed and implemented donation intake procedures to improve processing efficiency. Trained and supervised volunteer teams in store operations and customer service protocols.

Led and trained customer service team members in company protocols and cash handling procedures. Managed vault operations and banking processes with 100% accuracy. Cross-trained in multiple departments to ensure operational flexibility and coverage.

Directed daily operations and managed a 6-person crew, including scheduling and payroll processing. Oversaw the complete accounting cycle, including AR, purchasing, and invoice management. Developed and maintained strong relationships with customers, vendors, and contractors.

Directed daily operations and managed an 18-person crew, including scheduling, task delegation, and customer service standards. Implemented and maintained rigorous food safety protocols, achieving perfect scores on health department inspections. Developed and maintained staff training programs covering food safety, customer service, and operational procedures.

Generated an average of 100 new policies/endorsements monthly, significantly contributing to agency growth. Led office staff development through structured training programs and annual performance reviews. Spearheaded marketing initiatives, including television commercials, that substantially increased the client base.