Derick Aqui
@derickaqui
Experienced operations manager with strong customer support skills.
What I'm looking for
I am an operations manager with extensive experience in providing administrative and customer support to international clients. My background includes working in fast-paced environments where I have honed my ability to think quickly and effectively handle challenging situations. I pride myself on my excellent interpersonal skills, which allow me to collaborate effectively with colleagues and clients alike.
Throughout my career, I have taken on various roles, including executive virtual assistant and technical support representative. In these positions, I have developed strong organizational skills and a keen understanding of client needs. I am passionate about delivering exceptional service and ensuring client satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
Operations Manager
Summit VA Solutions
Jul 2016 - Present (9 years)
Provided administrative, secretarial, and customer support to international clients. Managed various operational tasks to ensure smooth business functions.
Executive Virtual Assistant
Scott Smith Team (Keller Williams)
Mar 2010 - Jul 2016 (6 years 4 months)
Assisted the client with day-to-day real estate-related tasks, including scheduling, communication, and document preparation. Supported the team in achieving sales targets and client satisfaction.
Technical Support Representative
Sitel Baguio
Feb 2007 - Mar 2008 (1 year 1 month)
Answered inbound calls to provide technical support and resolve customer issues. Maintained high customer satisfaction by effectively troubleshooting and providing solutions.
Education
Degrees, certifications, and relevant coursework
Saint Louis University - Baguio
Bachelor of Science in Electronics and Communications Engineering, Electronics and Communications Engineering
2002 - 2006
Studied Electronics and Communications Engineering, gaining foundational knowledge in the field. Developed skills in problem-solving and technical support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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