Gilbert KpedorGK
Open to opportunities

Gilbert Kpedor

@gilbertkpedor

Experienced customer support specialist dedicated to enhancing client satisfaction.

Ghana

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am an experienced and reliable Customer Support Specialist and Marketing Assistant with a strong commitment to providing solutions in busy customer settings. My extensive experience at Yara Ghana Limited has equipped me with the skills to resolve issues efficiently and cultivate a positive image of the company. I excel in both team environments and working independently, ensuring that I listen attentively to customer needs and address their inquiries with a strong brand voice.

Throughout my career, I have supported the implementation of digital solutions, managed customer-facing knowledge bases, and provided meaningful feedback to improve user experience. My analytical skills allow me to gather and analyze data to identify customer trends and risk factors, which has been instrumental in enhancing overall customer experience. I am dedicated to following company procedures and winning loyal customers through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

YL
Current

Customer Support Specialist

Yara Ghana Limited

Jan 2023 - Jan 2025 (2 years)

Provided support for Crop and Digital Solutions, implementing new digital tools for efficient food systems. Communicated with customers via Zendesk, managed knowledge base, and collaborated with marketing and product teams to enhance customer experience.

YL

Customer Support (Fixed Term)

Yara Ghana Limited

Jan 2022 - Jan 2023 (1 year)

Assisted in onboarding retailers and users on Yara Connect, providing timely customer support via phone, email, and chat. Managed customer data and escalated issues to the product team.

AO

Human Resource Assistant (Intern)

Anloga District Assembly, Education Office

Jan 2021 - May 2021 (4 months)

Organized and maintained teacher files, guided new teachers through orientation, and assisted in planning workshops.

Education

Degrees, certifications, and relevant coursework

University of Education, Winneba logoUW

University of Education, Winneba

Bachelor of Business Administration, Human Resource Management

2017 - 2021

Studied Human Resource Management, focusing on the principles and practices of managing human resources effectively in organizations. Developed skills in employee relations, recruitment, and performance management.

KS

Keta Senior Technical School

Senior Secondary Certificate, Business

2012 - 2015

Completed secondary education with a focus on business studies, gaining foundational knowledge in business principles and practices.

LA

L/A Basic School, Agbledomi

Basic Education Certificate, Basic Education

2009 - 2012

Completed basic education, acquiring essential skills in literacy and numeracy, as well as foundational knowledge in various subjects.

Tech stack

Software and tools used professionally

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