GKGilbert Kpedor
@gilbertkpedor
Experienced customer support specialist dedicated to enhancing client satisfaction.
GhanaWhat I'm looking for
I am an experienced and reliable Customer Support Specialist and Marketing Assistant with a strong commitment to providing solutions in busy customer settings. My extensive experience at Yara Ghana Limited has equipped me with the skills to resolve issues efficiently and cultivate a positive image of the company. I excel in both team environments and working independently, ensuring that I listen attentively to customer needs and address their inquiries with a strong brand voice.
Throughout my career, I have supported the implementation of digital solutions, managed customer-facing knowledge bases, and provided meaningful feedback to improve user experience. My analytical skills allow me to gather and analyze data to identify customer trends and risk factors, which has been instrumental in enhancing overall customer experience. I am dedicated to following company procedures and winning loyal customers through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Yara Ghana Limited
Jan 2023 - Jan 2025 (2 years)
Provided support for Crop and Digital Solutions, implementing new digital tools for efficient food systems. Communicated with customers via Zendesk, managed knowledge base, and collaborated with marketing and product teams to enhance customer experience.
Customer Support (Fixed Term)
Yara Ghana Limited
Jan 2022 - Jan 2023 (1 year)
Assisted in onboarding retailers and users on Yara Connect, providing timely customer support via phone, email, and chat. Managed customer data and escalated issues to the product team.
Grow Ghana Customer Support
Yara Ghana Limited
Jan 2021 - Jan 2022 (1 year)
Monitored the Grow Ghana backend system, ensuring compliance from retailers and farmers. Resolved onboarding issues and provided weekly updates on retailer volumes.
Marketing Assistant
Yara Ghana Limited
Jan 2021 - Jan 2022 (1 year)
Provided administrative and marketing support, managed inventory of branding materials, and gathered customer feedback for product and marketing teams.
Marketing Administrative Assistant
Yara Ghana Limited
Jan 2021 - Jan 2022 (1 year)
Managed social media responses, collected and analyzed farmer data, and performed administrative tasks to support the marketing team.
Human Resource Assistant (Intern)
Anloga District Assembly, Education Office
Jan 2021 - May 2021 (4 months)
Organized and maintained teacher files, guided new teachers through orientation, and assisted in planning workshops.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Education, Winneba
Bachelor of Business Administration, Human Resource Management
2017 - 2021
Studied Human Resource Management, focusing on the principles and practices of managing human resources effectively in organizations. Developed skills in employee relations, recruitment, and performance management.
Keta Senior Technical School
Senior Secondary Certificate, Business
2012 - 2015
Completed secondary education with a focus on business studies, gaining foundational knowledge in business principles and practices.
L/A Basic School, Agbledomi
Basic Education Certificate, Basic Education
2009 - 2012
Completed basic education, acquiring essential skills in literacy and numeracy, as well as foundational knowledge in various subjects.
Availability
Location
GhanaAuthorized to work in
Job categories
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