At Task Us, I handle customer inquiries about food-delivery orders, payments, and delivery issues. I work with internal teams and delivery partners on adjustments and refunds, and use Slack to share complex-case escalations and updates.
At Alorica, I assisted customers with billing, payments, and account questions, and supported escalations through follow-up and resolution. As a Subject Matter Expert, I guided new agents on systems and processes and prepared daily progress and performance reports for leads.
