Gift Yusuf
@giftyusuf
Customer service representative at ISON Telecommunication who resolved service issues and provided first-level technical support.
NigeriaWhat I'm looking for
At ISON Telecommunication, I resolved customer service issues by clarifying complaints and queries over email and phone. I also followed up on corrections and adjustments to ensure issues were resolved.
I raised trouble tickets and assisted customers with account crediting, renewals, and first-level technical resolutions, including device troubleshooting.
At FOODCO GROCERY STORE, I supported customer relationships, helped customers place orders and upgrade accounts, and contributed to business acquisition and retention activities.
At BOFOODS FAST FOOD, I took orders through phone, websites, and delivery apps, updated customers on delivery status, and handled complaints with the kitchen. I also upsold combos and new items.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
ISON Telecommunication
Dec 2025 - Apr 2026 (4 months)
Resolved service problems by clarifying customer complaints and queries via email and phone. Raised trouble tickets, assisted with account crediting and renewal, and provided first-level technical support.
Customer Sales Representative
FOODCO GROCERY STORE
Mar 2023 - Oct 2025 (2 years 7 months)
Improved customer relationships and provided reliable customer service. Assisted with order placement, account upgrades, and supported the sales team with acquisition and retention activities.
Sales Representative
BOFOODS FAST FOOD
Jul 2021 - Dec 2022 (1 year 5 months)
Took customer orders via phone, websites, and delivery apps. Answered questions about menu, prices, and promotions, tracked orders, and handled complaints by coordinating with the kitchen.
Education
Degrees, certifications, and relevant coursework
Polytechnic of Ibadan
Diploma, Business Administration
Studied Business Administration at the Polytechnic of Ibadan, completing in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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