Gift User

I am an empathetic and tech-savvy Customer Support Specialist with over 11 years of experience in fast-paced, remote customer service environments. My expertise lies in handling live chat, email, and multichannel communications with exceptional professionalism and speed. I have a proven track record of resolving inquiries related to orders, product issues, and returns while consistently meeting performance metrics.

Throughout my career, I have developed strong typing skills, multitasking abilities, and a passion for delivering positive customer experiences. At Merit Associates, I provided frontline support via chat and email, ensuring prompt communication across time zones and collaborating with cross-functional teams to escalate technical concerns. My commitment to customer satisfaction is reflected in my ability to adapt quickly to new systems and maintain detailed records of interactions in CRM systems.