Open to opportunities

Gideon Anthony

@gideonanthony

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Entry-level Cybersecurity and IT Support Professional with a passion for technology.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth in cybersecurity and IT support, values teamwork, and encourages continuous learning.

I am an entry-level Cybersecurity and IT Support Professional with over 2 years of experience in diagnosing and resolving hardware and software issues. My journey began at Dave Tech, where I successfully diagnosed and resolved over 200 technical issues, significantly reducing system downtime by 25%. My commitment to ensuring system reliability led to a remarkable 99.9% system uptime through routine maintenance and updates. I take pride in providing personalized customer support, which resulted in an 18% increase in satisfaction scores.

In addition to my technical expertise, I co-created a student-centered social media platform at School 4 Compass, where I contributed to feature ideation and led campaigns that drove 979 user signups. My educational background includes a Bachelor of Engineering in Electronics/Computer Engineering from the University of Port Harcourt, complemented by multiple certifications from CISCO in Cybersecurity and IT Support. I am passionate about protecting systems and enhancing user experiences through technical support and cybersecurity best practices.

Experience

Work history, roles, and key accomplishments

Ticket Sales and Advertising Volunteer

Changera x Bole Festival

Jul 2023 - Present (2 years)

Managed ticket sales and check-ins for 200+ attendees. Collaborated on advertising strategies, boosting local awareness and event turnout by 30%.

Ticket Sales Event Management Advertising Customer Service

IT Support Specialist

Dave Tech

May 2022 - Present (3 years 2 months)

Diagnosed and resolved over 200 technical issues, reducing system downtime by 25%. Conducted routine system maintenance and updates, ensuring 99.9% system uptime.

Maintenance Quality Assurance Customer Support

Co-Creator | Strategy & Marketing Contributor

School 4 Compass

Sep 2018 - Present (6 years 10 months)

Co-developed a student-centered social media platform for school news, peer interaction, and gamified rewards. Proposed and implemented a reward system linked to engagement time, increasing time-on-site by 15%.

Social Media Management Marketing Strategy User Engagement Content Creation Campaign Management

Community Service Volunteer

SEES

Aug 2018 - Present (6 years 11 months)

Participated in community-wide sanitation efforts, enhancing the local school environment. Promoted environmental awareness and student well-being through organized clean-up initiatives.

Community Engagement Environmental Awareness Project Coordination Team Collaboration Public Speaking

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Bachelor of Engineering, Electronics/Computer Engineering

Graduated with a Bachelor of Engineering in Electronics/Computer Engineering. The curriculum focused on a blend of electronics and computer science principles, preparing for roles in technology and engineering.