Ghufran Alaradi

Led operations for the Shop & Ship department, ensuring timely and accurate service delivery. Managed team workflows and improved service efficiency.

Supervised the customer service team, handling escalations and maintaining high customer satisfaction. Trained new hires and implemented service quality improvements.

Provided administrative support to the sales team, including client follow-ups and data entry. Assisted in preparing quotations and coordinating with logistics teams.

Delivered front-line support for customer inquiries and issues. Handled call center operations and ensured efficient resolution of complaints.

Acted as liaison between customers and the service department. Managed service appointments and explained vehicle diagnostics.

Completed secondary education with a focus on commercial studies. Gained foundational knowledge in business principles and practices.

Obtained a certificate in Customer Service in Automobile Retail. Developed specialized skills in customer interaction and service within the automotive industry.

Earned a City & Guilds Certificate, demonstrating proficiency in a specific vocational area. This certification enhanced practical skills relevant to professional roles.