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Ghufran Alaradi

@ghufranalaradi

Reliable customer service professional with 9 years of experience.

Bahrain
Message

What I'm looking for

I am looking for a role that allows for professional growth and utilizes my customer service expertise.

I am a dedicated customer service professional with over 9 years of experience in logistics, shipping, and client support. My journey has equipped me with strong communication skills and problem-solving abilities, allowing me to thrive under pressure. I have a proven track record of leading teams and improving service efficiency, particularly in my recent role as Shop & Ship Leader at Aramex.

Throughout my career, I have consistently focused on enhancing customer satisfaction and training new hires to uphold service quality. My experience spans various roles, including Customer Service Team Leader and Sales Coordinator, where I have honed my ability to manage workflows and handle escalations effectively. I am now seeking a role that aligns with my expertise and offers opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

YN

Service Advisor

YKA Almoayed & Sons (Nissan)

Nov 2014 - Oct 2015 (11 months)

Acted as liaison between customers and the service department. Managed service appointments and explained vehicle diagnostics.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Secondary School Commercial Certificate, Commercial Studies

Completed secondary education with a focus on commercial studies. Gained foundational knowledge in business principles and practices.

UN

Unknown

Certificate, Customer Service in Automobile Retail

Obtained a certificate in Customer Service in Automobile Retail. Developed specialized skills in customer interaction and service within the automotive industry.

UN

Unknown

Certificate, Vocational Studies

Earned a City & Guilds Certificate, demonstrating proficiency in a specific vocational area. This certification enhanced practical skills relevant to professional roles.

Tech stack

Software and tools used professionally

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Ghufran Alaradi - Shop & Ship Leader - Aramex | Himalayas