phillis gathuru
@phillisgathuru1
I resolve customer service issues across telecommunications and airline call centers.
BahrainWhat I'm looking for
I've supported customers at Zain Telecommunications and Air Arabia, resolving service questions, complaints, account issues, and escalations in busy contact-center environments.
With over four years of customer-facing experience, I use Zendesk, Freshdesk, Slack, and clear communication to document interactions, follow up on concerns, and help customers find practical solutions. I bring patience, active listening, empathy, and a strong focus on professional issue resolution.
Experience
Work history, roles, and key accomplishments
Customer Representative
Zain Telecommunications
Jan 2024 - Jan 2026 (2 years)
Assisted customers with service questions, complaints, and account issues. Handled difficult conversations calmly and maintained accurate records of interactions.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Customer Experience Management
Pursued a Diploma in Customer Experience Management, focusing on customer service principles and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
BahrainAuthorized to work in
Job categories
Interested in hiring phillis?
You can contact phillis and 90k+ other talented remote workers on Himalayas.
Message phillisGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
